Replacement Policy
We take great care to ensure that every COMET BOX product reaches you in excellent condition. However, if your order arrives damaged, defective, or incorrect, we are here to help.
To request a replacement:
- Record a continuous unboxing video, starting from the sealed courier package and continuing until the product is clearly visible.
- Notify our team within 2 hours of delivery.
- Share the unboxing video, clear photographs of the issue, and your order number with our support team.
- Ensure that the original product tag and packaging are kept intact for reverse pickup, where applicable.
A replacement may be approved if the product was received damaged or defective. Once approved, we will arrange a replacement; applicable shipping charges may apply.
Without a complete unboxing video, we may be unable to process a damage or defect claim.
As all COMET BOX products are personalized, returns are not accepted.